Privacy Policy

Last updated: 18.12.2025

This Privacy Policy explains how personal data is collected, used, and protected when you visit this website or interact with our services. We are committed to handling personal data responsibly and in accordance with the EU General Data Protection Regulation (GDPR).

1. Data Controller

The data controller is:

OptiScale Solutions
Email: [email protected]

2. What Personal Data We Collect

We may collect the following personal data:

- Name

- Email address

- Phone number

- Business-related information you choose to share

- Communication data (messages sent via forms, chat, or email)

3. How We Collect Data

Personal data is collected when you:

- Fill out a contact or booking form

- Use a chatbot or other interactive features

- Contact us via email or phone

4. Purpose of Data Processing

We process personal data in order to:

- Respond to inquiries and requests

- Provide and improve our services

- Schedule and manage consultations or bookings

- Communicate with you regarding our services

5. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

- Your consent

- Performance of a contract or pre-contractual steps

- Legitimate interest in communicating with potential or existing clients

- Legal obligations

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Personal data is stored only for as long as necessary for the purposes outlined in this policy.

7. Data Sharing

Personal data is not sold or shared with third parties, except when required to provide services or comply with legal obligations.

8. Your Rights Under GDPR

You have the right to:

- Access your personal data

- Request correction of inaccurate data

- Request deletion of your data

- Object to or restrict processing

- Withdraw consent at any time

- Requests related to your personal data can be sent to the contact details above.

9. Cookies and Tracking

This website may use cookies or similar technologies to ensure proper functionality and improve user experience. You can manage or disable cookies through your browser settings.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

11. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: [email protected]